Our warranty

All Ferro Design jewels are unique and originals. They are projected and realized in our workshop. Our jewels are handmade, crafted with passion by our goldsmiths with great experience and proficiency.

Ferro Gioielli Warranty of TWO (2) YEARS is compiled by Fabrizio Ferro that is an IGI accredited gemologist and a consultant of the Chamber of Commerce of Padua (PD).

Warranty of Official retailer

Every watch and jewel is equipped with the original warranty and the original box.

Every watch and jewel is controlled by the brands, so their warranty covers also factory defects.

We wil be your intermediary with the brands so you will receive the best assistance for all the problems you could have with your watch or jewel during the TWO (2) YEARS of the warranty.

The warranty doesn’t cover any claim you could have with the official retailer in compliance to the law.

We recommend you to keep the warranty because it is valid as the original proof of your purchase.

DEFECTS COVERED BY THE WARRANTY

Ferro Gioielli will guarantee you the product you purchase against factory defects for a period of  TWO (2) YEARS if you respect these conditions: you must keep the original box and you must respect the correct usage conditions indicated also in the Usage and Maintenance Manual.

DEFECTS EXCLUDED BY THE WARRANTY

- the normal usury of the watch / jewel;

- alteration of the measure or of the original structure;

- the wrong maintenance of the watch / jewel;

- theft or loss;

- oxidation;

- accidental break.

Please be aware that some cleaning agents (for example aggressive solvents like bleach, chlore or ammonia) that aren’t recommended will definetly damage your watches and jewels. This way the warranty will be invalid.

Gift wrapping service

If your purchase is a present we can make it special: we will wrap your gift with an elegant paper and a ribbon. This service is totally for free.

We can engrave your gift to make it unforgettable

We can customize your gift FOR FREE, just let us know when you order your jewels or your watches. We will inform you if we can engrave a date or a little phrase on it.

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