Express shipping is free in Italy for all orders placed on our website.

For abroad, the shipping fee is calculated during purchase and shown at checkout.

Delivery times should be considered purely indicative and are counted from the receipt of the shipping confirmation of the order.

Orders are processed and dispatched within 1-2 working days from the purchase confirmation. Delivery times may vary depending on the destination:

• Italy: 2-4 working days
• Europe: 5-7 working days
• International: 7-15 working days

Orders are processed from Tuesday to Friday, from 9:00 to 19:00. Orders placed over the weekend will be processed the following Tuesday morning. Orders placed on holidays will be handled on the next working day. In case of payment by bank transfer, delivery times will be calculated from the date the full amount is credited to the bank account.

For further information on shipping methods, contact Customer Service at +39 0429 2822.

Our shipments by courier are insured and offer our customers financial protection against all risks of loss or physical damage from any external cause. Therefore, we guarantee greater peace of mind when sending our national and international parcels.

To benefit from VAT invoicing with tax relief for companies or self-employed professionals, it is necessary to inform the staff of the request before making the purchase.

Business invoicing can also be requested for online orders. To proceed, you must contact Customer Service at +39 0429 2822 and place a telephone order, requesting the issuance of an invoice before finalizing the order.

Note: during periods of high demand, approval may take at least 2 weeks.

As soon as our goods leave the warehouse, you will receive an email from the carrier containing the tracking link that can be used to check the status of your order online. Remember that you can track the shipment right away.

Yes, we accept returns free of charge. However, the shipping costs for the return are borne by the customer. To start a return, contact us through our support form or by email.

To request a return, contact us at the email address info@ferrogioielli.com or use the return request form available on our website. We will provide you with all the necessary instructions to complete the procedure.

Once our team has received and checked your return, the refund will be processed within 7-10 working days. We will notify you by email as soon as the refund has been made. The time it takes to credit your account may vary depending on your bank or the payment method used.

The prices of the products are determined based on the quality, the brand, and the specific features of each item. We strive to offer the best value for money and ensure that all prices are competitive compared to the market.

Occasionally we offer discounts and special promotions. We recommend subscribing to our newsletter to receive updates on exclusive offers and promotions.

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, ApplePay, and bank transfers. All payments are handled securely through encrypted connections.

All products visible and available for purchase on our site are ready for immediate delivery. If you are looking for a product not present on our site, you can request more information by writing an email to info@ferrogioielli.com

All the products we sell come with certificates of authenticity and documentation, where applicable. Furthermore, each item is carefully inspected and certified by our experts before being put up for sale.

For watches, we recommend measuring your wrist and comparing the measurements with the size guide available on our product page. For jewellery, such as rings or bracelets, you can consult our size guide to find the most suitable size. If you have any doubts, contact us for assistance.

Yes, if a product is not available, you can contact us to check the possibility of ordering it or to receive information about future availability. We will do our best to meet your request.

Yes, we offer repair services for watches and jewelry. Our skilled technicians are able to carry out work on a wide range of items, using original spare parts and high-quality materials. To request a service, you can contact us directly or visit our workshop.

Yes, we offer regular servicing to keep your watch in perfect condition. These services include cleaning, a complete overhaul of the mechanism, and accuracy checks. We recommend having a service performed every 3-5 years, depending on use and the type of watch.

To receive an estimate, contact us with the details of the issue or the service requested. After assessing the item and your needs, we will provide you with a clear and transparent estimate.