Returns and refunds
If you want to return your purchase you can do it within 14 days from the moment you receive the product.
If you respect this term you will not have costs except for the return shipment.
You have to return the product intact in its original box with all its documents.
Only if all these conditions are fulfilled Ferro Gioielli will refund you the whole amount of your purchase. Otherwise we will not refund you and we will return your purchase.
Here you are the procedure to prepare and return us the goods:
1. Put the watch / jewel inside its box with its original warranty.
2. Be aware that the watch / jewel must be in the same condition you received it. Otherwise we could not refund your purchase.
3. Carefully pack the watch / jewel with dedicated shipment packaging.
4. Choose the method you prefer to return the watch / jewel. Shipping charges are at the customer’s expence.
5. You have to ship the parcel to this address: Ferro Gioielli – Via Giacomo Matteotti, 41 – 35042 – Este, Padova, Italy